Privacy Policy & Terms And Conditions

1. Information We Collect

1.1 Information You Provide

We may collect the following personal information when you use our Platforms or services:

• Full name
• Phone number
• Email address
• Booking details (service selected, branch, date and time)
• Payment-related information (processed via third-party providers)
• Account information (if you create an account in the app)

1.2 Automatically Collected Information

When you use our Platforms, we may automatically collect:

• Device information (device type, operating system)
• IP address
• Browser type
• App usage data and interaction logs
• Cookies and similar technologies (website only)

1.3 Information from Third Parties

We may receive information from third-party booking, payment, analytics, or marketing providers strictly for service delivery and improvement.

2. How We Use Your Information

We use your information to:

• Process and manage bookings
• Communicate appointment confirmations, changes, or reminders
• Provide customer support
• Improve our services, website, and app experience
• Process payments securely
• Comply with legal and regulatory requirements

3. Legal Basis for Processing

We process personal data based on:

• Performance of a contract (booking and service delivery)
• Legitimate business interests
• Your consent (where required)
• Legal obligations

4. Sharing of Information

We do not sell your personal data.

We may share your information with:

• Payment processors
• Booking and scheduling service providers
• IT, hosting, and analytics providers
• Regulatory or legal authorities when required by law

All third parties are contractually required to protect your data.

5. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil booking and service obligations
• Comply with accounting, tax, and legal requirements
• Resolve disputes

6. Data Security

We implement reasonable technical and organizational safeguards to protect your personal data. However, no system is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent
• Object to processing

Requests can be made using the contact details below.

8. Cookies

Our website uses cookies to enhance user experience and analyze traffic. You may control cookies through your browser settings.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website and app.

11. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

1. Services

Sultana Spa provides spa and wellness services across multiple physical branches. Service availability, pricing, and duration may vary by branch.

2. Bookings

• Bookings can be made via our website, mobile application, or directly at a branch.
• All bookings are subject to availability.
• We reserve the right to refuse or cancel bookings at our discretion.

3. Payments

• Prices are displayed per service and per branch.
• Payments may be required in advance or at the spa location.
• Payments are processed via secure third-party providers.

4. Cancellations and No-Shows

• Cancellation policies may vary by service and branch.
• Late cancellations or no-shows may result in a fee.
• Applicable policies will be communicated at the time of booking.

5. User Accounts (App)

If you create an account on our mobile application:

• You are responsible for maintaining account confidentiality
• You agree to provide accurate information
• We may suspend or terminate accounts for misuse

6. Health and Safety

Customers must disclose relevant medical conditions prior to treatment. Sultana Spa is not liable for issues arising from undisclosed conditions.

7. Intellectual Property

All content on the Platforms (text, images, logos) is owned by or licensed to Sultana Spa and may not be used without permission.

8. Limitation of Liability

To the fullest extent permitted by law, Sultana Spa shall not be liable for indirect, incidental, or consequential damages arising from the use of our services or Platforms.

9. Third-Party Links

Our Platforms may contain links to third-party websites. We are not responsible for their content or privacy practices.

10. Governing Law

These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of UAE courts.

11. Changes to These Terms

We may update these Terms from time to time. Continued use of our Platforms constitutes acceptance of updated Terms.

12. Contact Information

For questions regarding these Terms: