Your trust means a lot to us. For each new referral you send to Sultana Spa you receive free blow dry for each referral.
Your satisfaction is extremely important to us. If for any reason you are not happy with the service you received, please call the salon no later than 7 business days to schedule your re-service prior to two weeks from the original date of service. (This is applicable to services which were not done perfectly and it will be subject for management review and assessment.)
We are committed to providing a relaxing, stress-free atmosphere for all of our guests. Should it be necessary that you bring children to your appointment, please note that children under 12 must be attended to at all times. We love families and children, however, we use chemicals, hot irons and sharp scissors which can create a hazardous environment for unattended children. Also, no children are permitted in the wax room at any time. For Hammam section, this will be subject for approval upon the management.
We accept checks, cash, Visa, Mastercard, and American Express. We require a credit card when reserving your first appointment with us.
In order to provide a relaxing environment for all, we ask that you please do not use your cell phone past the waiting area and that you keep your phone on vibrate during your visit.
You may purchase on person to Sultana Spa. Coming soon for online payment!
We proudly carry Izil, Biokernel, Abril nature, Estel, Glowtouch, Newtone and Sensation Product for gifts for your friends and family.
Products no return no exchange policy.
Please know that no shows and last minute cancellations hurt your salon team. Without enough notice, we miss the opportunity to fill that appointment time, and guests on the waiting list will miss the opportunity to receive services. No shows also negatively impacts your stylists’ income.
Our dedicated Receptionist shall call you and an appointment reminder 6 hours in advance of your appointment. These are sent via text or phone call, depending on your preference. It is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and a no-show fee.
· 24-hours advance notice for appointments including haircuts, color, blowdry, and styling services.
· 48-hours advance notice for appointments over two hours in length including foil highlights, balayage, keratin services, thermal reconditioning, perms, extensions (deposits paid for extensions are non-refundable).
Guests who cancel their appointments without proper notice or no-show to their reserved appointment time are considered a “no-show.” Your first no-show will result in a cancellation fee of 50% of the appointment cost. Subsequent no-shows will result in a cancellation fee of 100% of the appointment cost.
Please call us as soon as you feel you may be running late for your reserved appointment time. If possible, we will try to adjust our schedule so that we can perform your requested service. However, we may not be able to accommodate your entire service requested or we may need to reschedule to another day if your appointment begins to overlap another client’s scheduled appointment time.