Your trust means a lot to us. For each
new referral you send to Sultana Spa you receive free blow dry for each
referral.
Your satisfaction is extremely
important to us. If for any reason you are not happy with the service you
received, please call the salon no later than 7 business days to schedule your
re-service prior to two weeks from the original date of service. (This is
applicable to services which were not done perfectly and it will be subject for
management review and assessment.)
We are committed to providing a
relaxing, stress-free atmosphere for all of our guests. Should it be necessary
that you bring children to your appointment, please note that children under 12
must be attended to at all times. We love families and children, however, we
use chemicals, hot irons and sharp scissors which can create a hazardous
environment for unattended children. Also, no children are permitted in the wax
room at any time. For Hammam section, this will be subject for approval upon
the management.
We accept checks, cash, Visa,
Mastercard, and American Express. We require a credit card when reserving your
first appointment with us.
In order to provide a relaxing
environment for all, we ask that you please do not use your cell phone past the
waiting area and that you keep your phone on vibrate during your visit.
You may purchase on person to Sultana
Spa. Coming soon for online payment!
We proudly carry Izil, Biokernel, Abril
nature, Estel, Glowtouch, Newtone and Sensation Product for gifts for your
friends and family.
Products no return no exchange policy.
Please know that no shows and last minute
cancellations hurt your salon team. Without enough notice, we miss the
opportunity to fill that appointment time, and guests on the waiting list will
miss the opportunity to receive services. No shows also negatively impacts your
stylists’ income.
Our dedicated Receptionist shall call you and an
appointment reminder 6 hours in advance of your appointment. These are sent via
text or phone call, depending on your preference. It is your responsibility to
remember your appointment dates and times to avoid late arrivals, missed
appointments and a no-show fee.
We require:
·
24-hours advance notice for
appointments including haircuts, color, blowdry, and styling services.
·
48-hours advance notice for
appointments over two hours in length including foil highlights, balayage,
keratin services, thermal reconditioning, perms, extensions (deposits paid for
extensions are non-refundable).
Guests who cancel their appointments without proper
notice or no-show to their reserved appointment time are considered a
“no-show.” Your first no-show will result
in a cancellation fee of 50% of the appointment cost. Subsequent
no-shows will result in a cancellation fee of 100% of the appointment cost.
Please call us as soon as you feel you may be running late for your reserved appointment time. If possible, we will try to adjust our schedule so that we can perform your requested service. However, we may not be able to accommodate your entire service requested or we may need to reschedule to another day if your appointment begins to overlap another client’s scheduled appointment time.